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1.
Service Management Strategy and Leadership in Service Business by Richard Normann by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester John Wiley & Sons, Ltd. 2000
Availability: Items available for loan: NORSU Dumaguete (Main Campus) (1)Call number: GR 338.4068 N78 2000.

2.
Service Management : Strategy and Leadership in Service Business By Richard Normann by
Edition: Third Edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester Wiley 2000
Availability: Items available for loan: NORSU Dumaguete (Main Campus) (1)Call number: Circ. 338.4068 N78 2000.

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