Service Management Strategy and Leadership in Service Business
Normann, Richard
Service Management Strategy and Leadership in Service Business by Richard Normann - 3rd ed. - Chichester John Wiley & Sons, Ltd. 2000 - xix, 234 pages; 23 cm.
includes references and index
0-471-49439-9
GR/338.4068/N78/2000
Service Management Strategy and Leadership in Service Business by Richard Normann - 3rd ed. - Chichester John Wiley & Sons, Ltd. 2000 - xix, 234 pages; 23 cm.
includes references and index
0-471-49439-9
GR/338.4068/N78/2000