000			00490nam a2200181Ia 4500
003			NORSU
005			20240730054707.0
008			240214s9999 xx 000 0 und d
020			_a0910627525
040			_aNORSU-Dum _cNORSU-Dum
082			_a658.812 B56 2006
100			_aBlacharski, Dan W.
245		0	_aSuperior Customer Service
260			_bAtlantic Publishing Group, Inc. _c2006
500			_aIncludes bibliographical references and index.
942			_2ddc _cBK
999			_c8746 _d8746