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| 003 | NORSU | ||
| 005 | 20240710003759.0 | ||
| 008 | 240215s9999 xx 000 0 und d | ||
| 020 | _a0-13-082665-0 | ||
| 040 |
_aNORSU-Dum _cNORSU-Dum |
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| 082 | _a658.812/H24/2000 | ||
| 100 | _aHarris, Elaine K. | ||
| 245 | 0 |
_aCustomer Servivce: A Practical Approach/2nd _cby Elaine K. Harris |
|
| 250 | _a2nd ed. | ||
| 260 |
_bPrentice-Hall, Inc. _c2000 _aNew Jersey |
||
| 300 | _axii, 148 pages; 25 cm. | ||
| 500 | _aIncludes index. | ||
| 942 |
_cBK _2ddc |
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| 942 |
_2ddc _cBK |
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| 999 |
_c21960 _d21960 |
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