| 000 | 00552nam a2200205Ia 4500 | ||
|---|---|---|---|
| 003 | NORSU | ||
| 005 | 20240426021006.0 | ||
| 008 | 240215s9999 xx 000 0 und d | ||
| 020 | _a0-13-096745-9 | ||
| 040 |
_aNORSU-Dum _cNORSU-Dum |
||
| 082 | _a647.94/M36/2003 | ||
| 100 | _aMartin, William B. | ||
| 245 | 0 |
_aProviding quality service _cby William B. Martin |
|
| 260 |
_bPrentice Hall _c2003 _aUpper Saddle River |
||
| 300 | _axvii, 167 pages; 26 cm. | ||
| 500 | _aincludes index | ||
| 942 |
_cBK _2ddc |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c15823 _d15823 |
||