Dr. Girishkumar N. Rana <br/><br/>
Modern Methods and Techniques in Customer Relationship Management 

 -  Horizon Press  2017 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9789383096541 
<br/><br/><label>Dewey Class. No.: </label>658.812 R15 2017