00381nam a2200145Ia 4500003000600000005001700006008004100023020001800064040002500082082002100107100001700128245001700145260002200162500005100184NORSU20240730055051.0240214s9999    xx            000 0 und d  a9780470928448  aNORSU-DumcNORSU-Dum  a658.812 P32 2011  aPearson, Bob 0aPre-Commerce  bJossey-Bassc2011  aIncludes bibliographical references and index.