00373nam a2200145Ia 4500003000600000005001700006008004100023020001500064040002500079082002100104100001700125245003700142260002800179500002000207NORSU20240730054910.0240214s9999    xx            000 0 und d  a0199456755  aNORSU-DumcNORSU-Dum  a658.812 M89 2016  aN.H. Mullick 0aCustomer Relationship Management  bOxford Universityc2016  aIncludes index.