Blacharski, Dan W. <br/><br/>
Superior Customer Service 

 -  Atlantic Publishing Group, Inc.  2006 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0910627525 
<br/><br/><label>Dewey Class. No.: </label>658.812 B56 2006