00588nam a2200181Ia 4500003000600000005001700006008004100023020001500064040002500079082002200104100002100126245003800147260003400185500002000219942001200239952014000251999001500391NORSU20240730031032.0240214s9999    xx            000 0 und d  a0471752940  aNORSU-DumcNORSU-Dum  a658.4038 B17 2006  aBaker, Ronald J. 0aMeasure What Matters to Customers  bJohn Wiley & Sons, Inc.c2006  aIncludes index.  2ddccBK  00102ddc4070aNORSU-DumbNORSU-DumcRESd2024-02-14i35047l0oRes 658.4038 B17 2006pNORSU000013533r2024-02-14tc1w2024-02-14yBK  c8657d8657