00385nam a2200145Ia 4500003000600000005001700006008004100023020001500064040002500079082002200104100002100126245003800147260003400185500002000219NORSU20240730031032.0240214s9999    xx            000 0 und d  a0471752940  aNORSU-DumcNORSU-Dum  a658.4038 B17 2006  aBaker, Ronald J. 0aMeasure What Matters to Customers  bJohn Wiley & Sons, Inc.c2006  aIncludes index.