00475nam a2200157Ia 4500003000600000005001700006008004100023020001700064040002500081082003100106100007600137245002300213250001800236260004400254500001900298NORSU20240802000500.0240214s9999    xx            000 0 und d  a007-112338-5  aNORSU-DumcNORSU-Dum  a658 Q2 20052Third Edition  aHoward S. Gitlow, Alan J. Oppenheim, Rosa Oppenheim and David M. Levine 0aQuality Management  aThird Edition  bMcGraw-Hill International Editionc2005  aIncludes Index