Howard S. Gitlow, Alan J. Oppenheim, Rosa Oppenheim and David M. Levine <br/><br/>
Quality Management 

 - Third Edition 
 -  McGraw-Hill International Edition  2005 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>007-112338-5 
<br/><br/><label>Dewey Class. No.: </label>658 Q2 2005