00387nam a2200145Ia 4500003000600000005001700006008004100023020002200064040002500086082002200111100001600133245003700149260002300186500003200209NORSU20240704062655.0240214s9999    xx            000 0 und d  a978-1-4390-4022-5  aNORSU-DumcNORSU-Dum  a338.8871 K72 2010  aDonna Knapp 2aA guide to service desk concepts  bCourse Tech.c2010  aIncludes Glossary and Index