Donna Knapp <br/><br/>
A guide to service desk concepts 

 -  Course Tech.  2010 
<br/><br/> Includes Glossary and Index 
<br/><br/><label>ISBN: </label>978-1-4390-4022-5 
<br/><br/><label>Dewey Class. No.: </label>338.8871 K72 2010