00361nam a2200109Ia 4500008004100000040002500041082001700066100003500083245009900118260002300217300001100240230627s9999    xx            000 0 und d  aNORSU-SiacNORSU-Sia  a025.524 M53   aMeola, MArc and  Sam Stormont  0aStarting and operating live virtual reference services : a how- to-do-it manual for librarians  bMcGraw-Hill c2008  a1202p.