00291nam a2200109Ia 4500008004100000040002500041082002200066100001800088245005800106260000900164300000800173230627s9999    xx            000 0 und d  aNORSU-SiacNORSU-Sia  a338.4791068 C8892  aCruz, Reil G. 0aQuality Service Management in Tourism and Hospitality  c2020  a165