@book{27766,
	author = {Jolles, Robert L.},
	title = {How to Ruin Seminars and Workshops: Presentation Skills for Consultants, Trainers, and Teachers: Planning the Program, Selling Your Message, Captivating Your Audience},
	publisher = {John Wiley & Sons},
	year = {1993},
	address = {New York},
	note = {Includes Index.}
}