00357nam a2200121Ia 4500008004100000020001800041040002500059082001800084100001900102245006500121260003900186300001000225240301s9999    xx            000 0 und d  a9781680947830  aNORSU-BaycNORSU-Bay  a658.00973 A77  a3G E-Learning  0aTheory, Practice and Techniques in Total Quality Management   aNew York, USAb3G E-learningc2018  a261p.