Zemike, Ron <br/><br/>
The Service Edge 
by Ron Zemike 
 - New York  A Plume Book  1989 
 - xviii, 584 pages; 23 cm. 
<br/><br/> Includes bibliographic references and index. 
<br/><br/><label>ISBN: </label>0-452-26493-6 
<br/><br/><label>Dewey Class. No.: </label>658.812/Z4/c1