Scott, Dru <br/><br/>
Customer Satisfaction 
by Dru Scott 
 - 3rd ed. 
 - United States of America  Crisp Learning  2000 
 - viii, 118 pages; 25 cm. 
<br/><br/><label>ISBN: </label>1-56052-523-1 
<br/><br/><label>Dewey Class. No.: </label>658.812/Sc3/2000