00726nam a2200217Ia 4500003000600000005001700006008004100023020001800064040002500082082002100107100002200128245006900150250001200219260004200231300002700273500002000300942001200320942001200332952014700344999001700491NORSU20240710003759.0240215s9999    xx            000 0 und d  a0-13-082665-0  aNORSU-DumcNORSU-Dum  a658.812/H24/2000  aHarris, Elaine K. 0aCustomer Servivce: A Practical Approach/2ndcby Elaine K. Harris  a2nd ed.  bPrentice-Hall, Inc.c2000aNew Jersey  axii, 148 pages; 25 cm.  aIncludes index.  cBK2ddc  2ddccBK  00102ddc4070aNORSU-DumbNORSU-DumcCIRCULATION SECTIONd2024-02-15i31041l0o658.812/H24/2000pNORSU000013622r2024-02-15w2024-02-15yBK  c21960d21960