00490nam a2200169Ia 4500003000600000005001700006008004100023020001800064040002500082082002100107100002200128245006900150250001200219260004200231300002700273500002000300NORSU20240710003759.0240215s9999    xx            000 0 und d  a0-13-082665-0  aNORSU-DumcNORSU-Dum  a658.812/H24/2000  aHarris, Elaine K. 0aCustomer Servivce: A Practical Approach/2ndcby Elaine K. Harris  a2nd ed.  bPrentice-Hall, Inc.c2000aNew Jersey  axii, 148 pages; 25 cm.  aIncludes index.