Harris, Elaine K. <br/><br/>
Customer Servivce: A Practical Approach/2nd 
by Elaine K. Harris 
 - 2nd ed. 
 - New Jersey  Prentice-Hall, Inc.  2000 
 - xii, 148 pages; 25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0-13-082665-0 
<br/><br/><label>Dewey Class. No.: </label>658.812/H24/2000