Bergevin, Real <br/><br/>
Call Center For Dummies 
by Real Bergevin 
 - Mississauga, Ontario  John Wiley & Sons Canada, Ltd.  2005 
 - xx, 362 pages; 23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>978-0-470-83549-4 
<br/><br/><label>Dewey Class. No.: </label>658.812/B45