@book{21837,
	author = {Desouza, Kevin C. & Hensgen, Tobin},
	title = {Managing Information in Complex Organizations: Semiotics and Signals, Complexity and Chaos},
	publisher = {Prentice-Hall of India},
	year = {2005},
	address = {New Delhi},
	note = {Includes appendix, notes, and index}
}