Clynes, Geoff <br/><br/>
Telephone Skill Builder 
by Geoff Clynes 
 - Australia  Prentice-Hall, Inc.  1992 
 - x, 148 pages; 24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0-7248-1193-1 
<br/><br/><label>Dewey Class. No.: </label>651.73/C62