Kuiper, Shirley <br/><br/>
Effective Communication in Business 
by Shirley Kuiper 
 -  South-Western Publishing Company  1996 
 - viii, 705 pages, 23 cm. 
<br/><br/> includes index. 
<br/><br/><label>ISBN: </label>0-538-70545-0 
<br/><br/><label>Dewey Class. No.: </label>651.7/K95/C1