@book{21473,
	author = {Olsen, Michael, Ching-Yick Tse, Eliza & West, Joseph J.},
	title = {Strategic Management in the Hospitality Industry/2nd},
	publisher = {John Wiley & Sons, Inc.},
	year = {1998},
	address = {New York},
	note = {Includes appendix and index}
}