@book{20559,
	author = {Beardsley, Robert S. , Kimberlin, Carole L. & Tindall, William N.},
	title = {Communication Skills in Pharmacy Practice},
	publisher = {Lippincott Williams & Wilkins},
	year = {2007},
	address = {Philadelphia},
	edition = {Fifth Edition},
	note = {include index}
}