Haksever, Cengiz. et al. <br/><br/>
Service Management And Operation 
By Cengiz Haksever . et al. 
 - Second Edition 
 -   Prentice-Hall, Inc.  2000 
 - xx, 583 pages, 25 cm. 
<br/><br/> include index 
<br/><br/><label>ISBN: </label>978-0-13-017396-6 
<br/><br/><label>Dewey Class. No.: </label>338.47068 Se6 2000