00528nam a2200157Ia 4500003000600000005001700006008004100023020001800064040002500082082001400107100001800121245013500139260003200274300002200306500004200328NORSU20240314093849.0240215s9999    xx            000 0 und d  a0-7172-9740-3  aNORSU-DumcNORSU-Dum  a338.4 P29  aPayne, Shelia 0aDelivering Customer Services : How to win a competitive edge through managing customer relationships successfullycBy Sheila Payne  bGrolier Internationalc2000  a188 pages, 24 cm.  aincludes appendix, glossary and index