Payne, Shelia <br/><br/>
Delivering Customer Services : How to win a competitive edge through managing customer relationships successfully 
By Sheila Payne 
 -  Grolier International  2000 
 - 188 pages, 24 cm. 
<br/><br/> includes appendix, glossary and index 
<br/><br/><label>ISBN: </label>0-7172-9740-3 
<br/><br/><label>Dewey Class. No.: </label>338.4 P29