Ulrich, Dave & Smallwood, Norrm How Leaders Build Value : Using People, Organization, and Other Intangibles to Get Bottom-Line Rresults By Dave Ulrich & Norm Smallwood - John Wiley & Sons Inc. 2003 - xix, 296 pages, 23 cm. includes index ISBN: 0-471-76079-x Dewey Class. No.: 303.34 U17 2003