Katz, William A. <br/><br/>
Introduction to reference work volume II reference services and reference processes/6th 
By: William A. Katz 
 - New York  McGraw-Hill, Inc.  1992 
 - xvi, 255 pages, 23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0-07-112670-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (libraries)<br/>Reference books-Bibliography
<br/><br/><label>Dewey Class. No.: </label>025.52 k15 v2