00458nam a2200157Ia 4500003000600000005001700006008004100023020001800064040002500082082002400107100002400131245005200155260004500207300002800252500002000280NORSU20240426020739.0240215s9999    xx            000 0 und d  a0-13-096745-9  aNORSU-DumcNORSU-Dum  a647.94/M36/2003/ C2  aMartin, William B.  0aProviding quality servicecby William B. Martin  bPrentice Hallc2003aUpper Saddle River   axvii, 167 pages; 26 cm.  aincludes index