00680nam a2200205Ia 4500003000600000005001700006008004100023020001800064040002500082082002000107100002300127245005200150260004500202300002800247500002000275942001200295942001200307952013800319999001700457NORSU20240426021006.0240215s9999    xx            000 0 und d  a0-13-096745-9  aNORSU-DumcNORSU-Dum  a647.94/M36/2003  aMartin, William B. 0aProviding quality servicecby William B. Martin  bPrentice Hallc2003aUpper Saddle River   axvii, 167 pages; 26 cm.  aincludes index   cBK2ddc  2ddccBK  00102ddc4070aNORSU-DumbNORSU-DumcWBT SECTIONd2024-02-15i40708l0o647.94 M36 2003pNORSU000018797r2024-02-15w2024-02-15yBK  c15823d15823