Bart Van Looy <br/><br/>
Services management 
edited by Bart Van Looy 
 - 2nd ed. 
 - Harlow, England   Macmillan  2003 
 - xxvi, 529 pages; 25 cm. 
<br/><br/> includes appendix and index 
<br/><br/><label>ISBN: </label>978-0-273-67353-8 
<br/><br/><label>Dewey Class. No.: </label>388.47068/Se7