@book{14511,
	author = {Shockley-Zalabak, Pamela},
	title = {Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values},
	publisher = {Allyn & Bacon},
	year = {2002},
	address = {Boston},
	edition = {5th Ed.},
	note = {Includes Appendix and Index}
}