Lipsky, David B. <br/><br/>
Emerging Systems for Managing Workplace Conflict 
by David B. Lipsky 
 - San Francisco   Jossey-Bass, Inc.  2003 
 - xxiii, 406 pages; 23 cm. 
<br/><br/> includes references and index  
<br/><br/><label>ISBN: </label>0-7879-6434-4 
<br/><br/><label>Dewey Class. No.: </label>GR/658.4053/L66/2003