Besterfield, Dale H. <br/><br/>
Total Quality Management 
by Dale H. Besterfield  
 - 3rd ed. 
 - Upper Saddle River   Pearson Education, Inc.  2003 
 - xi, 640 pages; 24 cm. 
<br/><br/> includes appendix and index 
<br/><br/><label>ISBN: </label>0-13-099306-9 
<br/><br/><label>Dewey Class. No.: </label>GR/658.4013/T64/2003