Goetsch, David L. <br/><br/>
Quality Management 
by David L. Goetsch 
 - 4rt ed.  
 - Upper Saddle River   Prentice-Hall, Inc.  2003 
 - xviii, 858 pages; 24 cm. 
<br/><br/> includes index  
<br/><br/><label>ISBN: </label>0-13-093387-2 
<br/><br/><label>Dewey Class. No.: </label>GR/658.4013/G55/2003