Evans, James R. <br/><br/>
Total Quality: Management, Organization, and Strategy 
by James R. Evans  
 - 2nd ed. 
 - Australia   South-Western College Publishing  2000 
 - vii, 376 pages; 23cm. 
<br/><br/> includes bibliography and index  
<br/><br/><label>ISBN: </label>0-324-01276-4 
<br/><br/><label>Dewey Class. No.: </label>GR/658.4013/Ev1/2000